FAQ

  • Yes. All communication with PromisePoint is strictly confidential. We only share information with third parties if the victim provides written or verbal consent. No details are disclosed to employers without permission.

  • Once your employer partners with PromisePoint, employees gain access to our confidential services. You’ll receive information on how to reach us privately and securely, without needing to go through your supervisor or HR.

  • No, not unless you ask us to. We are not mandatory reporters. We only involve law enforcement with your written or verbal permission — and we’ll guide you through that process if and when you’re ready.

  • Yes. You don’t have to be ready to leave in order to get support. Whether you just want someone to talk to or you're exploring your options, PromisePoint is here for you — no pressure, no judgment.

  • No. PromisePoint Advocacy does not operate a shelter. However, if an employee needs emergency housing, we can help connect them to a local domestic violence shelter or, in urgent situations, arrange for short-term hotel stays. Our focus is on providing advocacy, not residential services.

  • Traditional EAPs offer short-term counseling and referrals. PromisePoint takes it further by offering direct crisis support, safety planning, protection order guidance, and long-term advocacy from trained specialists.

  • We use encrypted systems and confidential communication channels. Your information is never shared with your employer unless you ask us to, and we document everything with your consent.

  • Employees can contact us through a secure link, QR code, or company-provided materials. No one at your workplace will know you've reached out unless you choose to share it.

  • Absolutely. Abuse can happen to anyone. We support all victims — regardless of gender, identity, or relationship type — with compassion and without bias.